Question 1

UK Delivery

Accepted Answer

All items are packed well to avoid damage during transit and will be sent as either 1st, 2nd class or tracked delivery, with insurance included.  Nyalaa Rose cannot be held responsible for loss or non-delivered items. Resin products  Orders can take anywhere from 1-3 weeks to complete. This varies depending on order size and complexity of design. Flower preservation Orders can take anywhere between 6-12 weeks to complete. This varies depending on the order size and flowers used and include the drying of your flowers, encapsulating them in resin and packing your item(s) for delivery. Please note that flower preservation for international customers where flowers are sent is not possible, however we can work with you to recreate your bouquet. Silk Flowers Orders can take anywhere between 1-3 weeks to complete. This varies depending on the size requested.

Question 2

International Delivery

Accepted Answer

Nyalaa Rose delivers worldwide. Cost for this service has a standard flat rate depending on area. European Union has a standard flat delivery rate of £15. United States of America has a standard flat delivery rate of £25.  Carribbean has a standard flat delivery rate of £35. Please note that flower preservation for international customers where flowers are sent is not possible, however we can work with you to recreate your bouquet. For these services we use a tracked service. Delivery can take up to 15 days Nyalaa Rose Ltd is not liable for import duty and VAT charges that may occur. Delays can also occur with international shipping, so please allow extra time for this.

Question 3

How Do I Care for My Pieces?

Accepted Answer

Silk Flowers To keep your silk forever flowers products clean any dust, lightly dust with a duster or microfibre cloth. Resin products and Flower preservation Please keep your resin products out of direct sunlight to avoid any potential yellowing of the resin over time. To clean any dust, hand wipe with a microfibre cloth.

Question 4

How Does Flower Preservation Work?

Accepted Answer

Preserving your special memories forever is a very special process and I ensure that I handing your pieces with the upmost care, should you wish for me to dry the flowers on your behalf. However you also have the option of sending flowers that you have already dried yourself. The process from start to finish can be found below. Please note that some steps will not be relevant if I am providing the flowers for your order. Within 24-48 hours of your flowers fulfilling their purpose, please carefully pack your flowers to Nyalaa Rose. The postage address will be sent to you in your confirmation email upon purchase. You will be emailed once your flowers have arrived safely. Any issues or damage of the flowers will be noted at this time. Upon receiving your flowers, each flower will be carefully preserve. Once the flowers are completely dry (the time frame of this varies depending on the flower), they will go into the resin shape(s) of your choice, with any added extras you may have requested and sent. Once the final touches are complete, your keepsake(s) will be carefully packaged and shipped to their new home. Please note that the entire process takes between 6-12 weeks to complete.

Question 5

How Do I Send My Flowers?

Accepted Answer

What you will need: A sturdy cardboard box (ideally around 12"x12"x12") Make sure it is not more than 60cm high or the post office will make you use a more expensive service. A cardboard florists vase  A newspaper  Kitchen paper A zip lock bag An elastic band A note with your name and the shape(s) that you have ordered your flowers to be preserved in so that I know that they are yours! ​ We also have a 'Postage pack' which can be sent with all the information that you require. To help you out, we can send a postage pack for you to send your fresh flowers in. This is a great option if you are asking a friend or family member to post the flowers for you if you are jetting straight off on honeymoon. Step 1: Preparing your flowers:
With flowers, preparation is key to them arriving to me in a good condition. First, trim about an inch off the ends of the stems at an angle rather than straight across. (Don't be scared - it's actually good for the flowers as they will drink better). Then, wrap the entire bottom of the flower stalks and foliage with wet paper towels, tissue or floristry foam. This can be secured in a zip lock bag with an elastic band to prevent the water leaking over the rest of your box. Step 2: Packing your flowers:
Please ensure that you find a box which is the right size to fit your flowers and pack the box with a cardboard florists vase in the centre of your box. You could improvise with something similar, add scrunched up newspaper (or something similar) around the edges of the box to ensure that they can’t move. Once your flowers are in place, add some more newspaper loosely around the sides and top of the flowers to secure them. We will not return additional flowers, foliage, ribbons that you do not want included in your preservation piece. Please DO NOT: Use plastic bags/bubble wrap as the plastic makes them sweat and rot! Step 3: Posting your flowers:
Write ‘FRAGILE FRESH FLOWERS’ on your box along with my postal address provided in your confirmation email. Step 4: Sit back and relax!
You'll be informed once your flowers have arrived safely and if you have any questions, please don’t hesitate to ask.

Question 6

Refund Policy

Accepted Answer

Unfortunately due to the nature of the pieces that I create they are all personalized following your request so I cannot offer refunds, but we do endeavor to make sure that all of our customers are happy and satisfied, so please contact us within 30 days of receiving your product if you have any problems with your order or are unhappy and will be try to resolve it.

Question 7

Terms & Conditions

Accepted Answer

Before purchasing please acknowledge product disclosure that you are agreeing to and acknowledging the following:  Orders can take anywhere between 6-12 weeks to complete (for flower preservation). 1-3 weeks (for silk flower or resin products items) These are handmade so no one product will be exactly the same. Flower preservation During the drying process, flowers can change colour and/or shape. Bruising on flowers can also appear on resin which can occur during postage or drying within silica. Some flowers dry a lot better than others. If your flowers consist of only 1 type of flower and you’re concerned about their suitability, then please drop me a message to discuss. Please be aware that the colour of the flowers can fade over time due to pigment fade. Keeping out of direct sunlight will minimise this, but some flowers are more susceptible to this than others. Nyalaa Rose can only accept orders (where your own flowers are sent to me) from the UK, as flowers would not survive international shipping Flower preservation for international customers where flowers are sent is not possible, however we can work with you to recreate your bouquet. Resin Process Flowers naturally create air bubbles, and resin also naturally has micro bubbles. These bubbles can be within the resin piece or sometimes feature on the surface of the resin, creating small holes. Though we work very hard to minimise these, this is not always possible. How to care for your product Please keep your letter pieces away from sunlight and chemicals (perfume, polishes, cleaning sprays, soaps etc). The items can be wiped over with a slightly damp cloth if needed. The items can scratch so keep it away from rough/sharp surfaces. Delivery All items are sent by either first class, second class or tracked and packed well to avoid damage during transit. Nyalaa Rose cannot be held responsible for loss or non-delivered items. Please be aware that if you send your items signed for/special delivery and I am not in to sign for them, they will be taken to the sorting office where I’ll be able to collect them the next working day. This will potentially extend the flowers time in postage, so is worth bearing in mind when selecting your delivery method. Nyalaa Rose cannot be held responsible for non-delivery/loss of your flowers when they are sent to me. Nyalaa Rose reserves the right to cancel an order up to 3 days before the date booked. If this happens you will receive a full refund.